Cancellation Refund Policy

YourSpex Cancellation & Return Policy

 

We strive to offer a seamless buying experience to our customers. With this, we offer a very easy cancellation policy for our customers:

Cancellation Policy

Sunglasses & Eyeglasses

  • Customers can cancel their order by logging into their account or can call YourSpex customer care at +911203509194 or send an email to support@yourspex.com to request for cancellation.
  • Cancellation would be allowed only till the time the products have not been dispatched from YourSpex warehouse. Post-dispatch, no cancellation is allowed.
  • We do not allow partial order cancellations. No refunds will be made in case of partial order cancellation/return.

Offer Specific Cancellations

In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific cancellation rules of that particular offer.

Unethical Purchase & Cancellation Policy

  • In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and YourSpex will not be liable to pay any refund to the customers in all such cases.

 

  • If it is observed that a user is placing multiple/bulk orders and is also returning/cancelling the same; Under this circumstance, YourSpex reserves the right to charge a substantial return/cancellation fee (which could also be entire order amount) from the user if similar charges are also borne by YourSpex.

 

Return Policy

Eyeglasses & Sunglasses

  • com offers a 14 day no questions asked return policy to all its customers.
  • Customers can raise a return request by logging into their account or can call YourSpex customer care at +91120359194 or send an email to support@yourspex.com with order details.
  • Post return request, customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for pick up.
  • Post pick up, our QC team will verify if the product has not been used and is in good condition for further sale. Plus, all the items have been sent back. In case product is found damaged or in used condition or any accessory is missing, YourSpex can deny refund to the customer.
  • In case of Eyeglasses/ Prescription Sunglasses, no return/refund will be offered if wrong prescription values are entered at the time of order placement. As a practice – we match the prescription values with the valid prescription uploaded in our system. In specific cases in which we cannot read the uploaded prescription – we will call to confirm the prescription values.
  • If it is observed that a user is placing multiple/bulk orders and is also returning the same; YourSpex reserves the right to charge a substantial return fee from the user.

 

 

 

 

 

Contact Lenses:

  • Contact lenses cannot be refunded if their packaging has been opened/tampered.
  • In case you wish to return Contact Lenses, its box & the lenses inside the box must not be opened. It will still be non-returnable if you've opened the box however, the lenses inside are unused.
  • Return is only possible if the box and the lenses inside the box are still sealed and accessories, warranty/instruction papers are still intact.

 

Return Policy in case of RTO

In case of RTO, no charges will be levied. All other T&Cs applicable.

 

Refund Policy

Your satisfaction is our goal at YourSpex. Which is why, if you’re not so happy with your purchase there’s an easy refund policy for you to avail.

Our quality team will verify all returned products to check if the same has not been used and is in good condition for further sale. Plus, if all the items have been sent back & are completely intact. Post which the refund will be processed.

Refund Cycle:

Complete refund process takes about 14 working days from the time product is received in our warehouse. This includes time for product pickup, quality inspection, confirmation & refund initiation.

Check all refund modes available & timelines below:

PAYMENT MODE

REFUND MODE

REFUND PROCESSING TIMELINE
(FROM THE DATE OF ORDER CANCELLATION)

Credit Card

Credit Card

10-15 Working Days

Net Banking

Bank Account Online Transfer via NEFT/RTGS/IMPS

10-15 Working Days

Debit Card

Bank Account Online Transfer via NEFT/RTGS/IMPS

10-15 Working Days

COD

Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS

10-15 Working Days

Wallet

Wallet

10-15 Working Days

* In case payment is made through UPI option, the refund would take more than 30 days.

 

Category-Specific Additional Refund Guidelines

Contact Lenses

Return/Refund is only possible if the box packaging and the lenses inside the box are still sealed and any additional accessories, warranty/instruction papers are still intact.

Return/Refund cannot be processed if:

  • 1) The box packaging has been opened/tampered.
  • 2) The box & the elements inside the box (lenses) are opened.
  • 3) The lenses inside are unused but the box is opened.

 

Lens Cleaning Wipes

Due to safety & hygiene measures, YourSpex Lens Cleaning Wipes are a Non-returnable product.

Branded Eyeglasses & Sunglasses such as RayBan etc

Refund for Branded Eyeglasses & Sunglasses will be processed manually and might affect the refund timelines.

Once the product is picked up & reaches our warehouse, our quality team will ensure that there is no post-delivery damage to the product, its packaging, warranty card/s, case & other accessories. Post which the refund will be processed after meeting mentioned conditions. 

 

Other Refund Scenarios:

Refund Scenarios

Eligibility

If due to any reason the order isn't shipped by YourSpex.

Refund will be processed by YourSpex

If your shipping address is not serviced by our logistics division

Refund will be processed by YourSpex.

Manufacturing defect/damage in transit/wrong product delivered

Refund will be processed by YourSpex

Customer accepts tampered/damaged /opened shipment

Refund will be processed by YourSpex only if customer reports the issue to YourSpex the same day.

Customer sends back product/s which are damaged post-delivery /in used condition/are missing accessories

Refund Will Be Denied

If wrong prescription values are entered at the time of order placement.

Refund Will Be Denied

If user places multiple/bulk orders by unethical means and also returns the same.

Refund Will Be Denied
* YourSpex reserves the right to charge a substantial return fee from the user in this case.

 

Offer Specific Refunds

In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific refund rules of that particular offer.

Warranty Policy | Terms & Conditions:

Quality is at the core of the products sold at GKB Eyecare.com. The frames sold at GKB Eyecare are made from the best quality acetate and steel or titanium.

GKB Eyecare offers a 14 day no question asked return policy applicable from the date of delivery. 

One-year conditional warranty on all our eyewear, applicable from the date of delivery.

Warranty Timeline

  • One year conditional warranty is offered on all our eyewear, applicable from the date of delivery.

Warranty includes

This warranty includes: damages caused to the product due to corrosion, rusting, coating burst/peel off, peeling of color and color fading, Photochromic colour mismatch from one lens to another in the same Eyewear.

Warranty excludes

GKB Eyecare warranty does not cover: Product breakage, scratches, damages caused by accident, mishandling, negligence, shock, tampering and loss of components or accessories, improper use or storage of the product; unauthorized modifications or repairs; normal wear & tear.

 

Warranty conditions

  • This warranty will automatically terminate on the expiry of the warranty period.
  • This warranty is valid only when purchased through yourspex.com.
  • The decision of the company on the nature of the defects and applicability of the warranty will be final.
  • The company will, in no event be liable or obligated for the payments/refund of any special incidental or consequential damages.

We have a separate Warranty policy for all the Branded products which includes Ray-Ban, Oakley, Armani Exchange etc.

Warranty requirements

Please ensure all three requirements below are met for us to process your warranty claim:

  • Please email the pictures of the product to be duly validated to support@yourspex.com along with the order ID.
  • Pack all the products properly in a single box to avoid any transit related damage.

Please send back all accessories received along with the product to avoid any delays in claim.

 

 

Warranty on Contact Lenses:

Warranty is provided by the brand/seller.

For any issues with product reach out to seller/brand.

Warranty on Branded Sunglasses & Eyeglasses:

Warranty is provided by the brand/seller.

For any issues with product reach out to seller/brand.

 

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